On Thursday, Japan Airlines (JAL) announced that its network had been targeted by a cyberattack, leading to delays of up to an hour for at least 14 domestic flights and disruptions to some international flights as well, Kyodo News reported.
The airline reported that the issues began at approximately 7:25 am, prompting it to suspend ticket sales for all domestic and international flights for the remainder of the day. Passengers who had already purchased tickets were advised that their bookings remained valid. JAL said it was working to counteract the cyberattack and determine its source, adding the attack may have a larger effect on its flights.
The airline succeeded in temporarily shutting down the router, which was believed to have been compromised. JAL contacted the Metropolitan Police Department and is looking into the matter, investigative sources said, according to Kyodo News.
【ネットワーク機器不具合に関するお知らせ 16:00現在】
本日出発する国内線につきまして、「空港空席待ち」サービスのほかJAL Webサイト・JALアプリからの「当日アップグレード」のお手続きを停止しております。遅延便と欠航便が発生しておりますため、最新情報をWebサイトでご確認ください。— JAL 運航情報【公式】 (@JAL_flight_info) December 26, 2024
Earlier in the day, sharing a post on X, the Japan Airlines wrote, “We identified and addressed the cause of the issue. We are checking the system recovery status. Sales for domestic and international flights departing today have been suspended. We apologize for any inconvenience caused.”
【ネットワーク機器不具合に関するお知らせ 10:00現在】
8:56に障害の原因となっている要因を特定し、対処いたしました。現在システムの復旧状況を確認中です。また本日出発する国内線、国際線ともに販売を停止しております。ご迷惑をおかけしておりますことをお詫び申し上げます。— JAL 運航情報【公式】 (@JAL_flight_info) December 26, 2024
In another post, it wrote, “We regret to inform you that our network systems are down. The cause is under investigation. This may potentially affect the operations of both domestic and international flights. We sincerely apologize for the inconvenience.”
